Value chain Management , business question on quality management.
Customers are looking for trust and value in their relationship with the product or service.
this can be achieve by educating the customer and building the business creditability in
the community as an authority figure. Customers want to know they made the right
decision in making the purchase and do they as they make any follow up to their purchase
or warranty needed. Customers are constantly evaluating the purchase experience and use it
as reference to the next purchase they make … that is whether or not to buy from the company
again and whether or not to refer the business to others.
