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Looking for a task management/ticketing system for my office.?


I just got hired in the marketing department at a big ticket retail store that does approximately 25M in sales per year. Two departments, Buying and Marketing/Web, need a system installed on the local intranet to communicate and prioritize tasks. For example:

The Buying department needs 10 new products entered onto the website. Each product has an image, decription, model number, and dimensions (this is a furniture store btw). Rather than sending me (web/marketing dept) 25 emails filled with digits and image attachments I’m thinking of installing Project Management software that will
a) be used to measure daily tasks
b) assign duties to team members
c) be localling hosted on the local office network
d) be a tool for planning
e) provide ticketing process for the buying department.

I’m thinking this will need to be run off of a database (mysql).

Software I’m interested in using Microsoft Project Standard for Project Management – because we are currently redesigning and rolling out a new website (or MS Project Pro but it’s $999.99 and I don’t think I can get my boss to sign off on that), MS Access (for a ticketing system).

I’ve looked at Open Source solutions but they all seem…inadequate. I may have answered my own question in there but thanks for helping out. Just need to weed through all my thoughts.

Avoid open source like the plague. And, if you’re not interested in collaboration than stick with MS Project, it’s by far the best PM tool out there that will suit your needs.

Source: I’m a contributor to PM Hut ( http://www.pmhut.com )